Quick Facts:
Military Branch/Service: U.S. Army (2012-2016)
Current Gaming Role: VIP Relationship Manager at Pavilion Payments
Favorite Military Travel Location: Arlington National Cemetery
🇺🇸 Military Service Summary
Rob enlisted as an 11 Bravo Infantryman and was selected out of basic training to join the prestigious Old Guard. Serving at Arlington National Cemetery and throughout the National Capital Region, Rob’s unit was responsible for military funerals, guarding the Tomb of the Unknown Soldier, and executing ceremonies at the White House and Pentagon. His time in the honor guard ingrained a strict “no-fail” mission mentality and the importance of practicing until excellence becomes autopilot.
🤝 Mentorship & Influences
Rob credits Staff Sergeant Lane—a Louisiana native who served during Hurricane Katrina and deployed to Afghanistan and Iraq—as a pivotal mentor. Staff Sergeant Lane taught Rob essential leadership principles, the crucial difference between those who work and those who merely watch others work, and how to balance professional duties with raising a family.
🎰 First Role in Gaming
After working as a security guard and in the scrap metal industry, Rob joined the gaming industry during the COVID-19 pandemic as a customer service agent for Barstool Sportsbook at Penn Entertainment. He rapidly worked his way up to managing the customer service department, leveraging his military skills to train new agents and maintaining a number-one-rated customer satisfaction team.
💡 Advice for Fellow Veterans
You are more qualified than you think. Rob stresses the importance of dropping the “chip on your shoulder” and never being afraid to ask for help, noting that 99% of fellow veterans in the industry are eager to support and assist their brothers and sisters in arms. He also encourages veterans to remain calm under pressure, set the standard, and stay focused on the task at hand.
Listen and watch our short interview
Thank you Rob for your service to the nation!
